FAQs

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Of course you can. Just register as a customer.

You’ll need to order one working day before you’d like to collect.

We’re open 9am to 4pm, Monday to Friday.

Orders must exceed £100 before VAT.

Easy, just fill out this form and we’ll get in touch with everything you need to know.

Email us back to complete your registration and we’ll set you up with a log-in for the website.

Yes, it’s very likely we do. 

Just click here to see if you’ll be covered by our own Infinity fleet or one of our trusted delivery partners.

Delivery is free.

You just need to meet the minimum order value that applies to your delivery location.

Click here for Infinity fleet deliveries or here for other areas.

Nope, we take a well earned rest on Bank Holidays.

Just pop your postcode in here to find your nearest stockist.

If you fancy a trip to the seaside, please visit our amazing Infinity Foods shop in Brighton!

You certainly can. Click here to request one. 

Alternatively, let us know and we’ll pop a new one in the post every couple of months for you.

Just click here.

Sign up and we’ll send you an updated one every two months.

https://www.infinityfoodswholesale.coop/terms-and-conditions/

That will depend on who is delivering it.

For Infinity fleet deliveries, click here to see our cut off times.

For other areas please click here.

Our stock levels on the website update overnight.

So if you’re able to put what you want in your basket, there’s a very good chance you’ll receive it.

However, there may be occasions when something becomes unexpectedly out of stock.

If you add the item code 999999 to your order, we’ll give you a call if anything you’ve asked for is unavailable. 

You’ll then be able to choose an alternative product if we have one.

No they don’t. However, any relevant VAT will be stated next to the price.

If you need to permanently change the delivery address we have on record, please fill out this form. 

If it’s a one-off change, please make a request in the “Special instructions” box when ordering.

We’ll let you know once it’s been updated. 

However, please be aware that any change of address may affect the day and provider of the delivery you receive. 

Your minimum order value may change too.

You can pay with most credit/debit cards or by bank transfer.

We’ll require payment before we send an order. An invoice will be emailed to you the day before the scheduled delivery.

You can pay by debit/credit card on the website during the checkout process, or give us a ring to pay on the phone, or we’ll send an email payment link.

If you’re sending a bank transfer, please send us the payment confirmation email.

Whatever works best for you!

This can change from time to time but is usually pretty consistent. 

Contact us here if you want to know where our current stock of something was produced.

Yes, business customers receive a discount based on the value of their order (before tax). 

For Fleet Delivery it’s:

£200= 1%

£300=2%

£400=3%

£500=4%

£800=5%

£1500=6%

£2000=7%.

If you’re coming in to collect, there is an additional 2%.

For Carrier Deliveries in Areas 1, 2 & 3 it’s:

£500=2%

£600=3%

£700=4%

£800=5%

£1500=6%

£2000=7%

No problem, just click here and enter your username or email address.

We will email you a password reset link.

What? We didn’t cover everything here? 

Ok, if there’s something else you want to know, drop us a line here and we’ll be in touch!